A Flexible Tech Support and IT Maintenance Solution to protect a businesses investment while reducing the overall cost of technical support issues.
Sometimes relying on the standard break/fix hourly IT support relationship isn't enough to maintain a businesses infrastructure, and binding a business to a IT Support Contract just doesn't make good business sense. Supersum's Harmony Tech Support Solution is designed to eliminate or greatly reduce the hourly billing standards and provide a flexible, non-binding agreements to maintain and support your computer network environment.
Our Harmony Tech Support Agreements are customized to suit the individual client, and are designed to maintain and support a IT infrastructure with a predictable annual budget without making a commitment. Harmony Agreements provide support when needed and maintain the reliability of a networks configuration without the worry of a adjusting monthly expense . Agreements can range from the very simple to complex and continually evolve to accommodate new business situations and technology developments.
What are the Benefits of a Harmony Agreement?
- Low cost customized monthly fee
- Predictable Annual budget on IT spending
- Non Binding Contract —Cancel anytime
- Reduction in Network Downtime
- Eliminates the burden of a technical support hourly rate
- A Secure Network
- A Reliable Network
- Round the clock support
- More Productive Office Staff
What are the Features of a Harmony Agreement?
- Remote Assistance
- Onsite Assistance
- Monitoring and Management of all Network Devices
- Monitoring and Management of all Networked Servers and PCs
- Security and OS Patch Management
- Anti-Virus, Anti-Spy ware, Content Filtering and Firewall Services
- Software and Hardware Inventory and Asset Management
- Monthly Performance Reporting of Major Systems
- Technology Planning Sessions, Consultancy and Installations (Depending on SLA)
To speak to someone about our support services or if your currently have a support issue, please call 646.536.4099 or send an e-mail to info@supersum.com