130 West 42nd street, NY, New York 10036 - p: 646.536.4099 or Email

	Harmony Agreement
	24/7 Support
	Live Online Support
	System Monitoring
	Support Options
	Supported Partners
	Support Service Guide

Live Online Support

Just like being there !

Supersums Live Support is a web based tool which allowa us secure access to your network or computers through our website and is available for all service issues. This service is billed at a 15 minute incrament - actual time billed after the first 15 minutes and rounded to the nearest 15 minutes.

Some key features include:

	Live Support enables our support group to immediately connect and chat in real time.
	Screen Sharing/Viewing our support group can immediately asses issues by remotely viewing the customer's computer and sharing control of the mouse and keyboard.
	2-Way Screen Sharing/Viewing our clients can see our support representatives desktop.
	Whiteboard and laser collaboration tools enable our support group and our client to draw, high light or type on each other's screens.
	Reboot/Reconnect enables our support group to restart the customer's and automatically reconnect to the support session in progress.

To learn more about Live Support Contact Us

New York's Trusted Information Technology Services and Support Provider

Tech Support, Help Desk, Network Support, Computer Services, Network Security
Supersum- New York Tech Support, IT and Computer tech support in Manhattan, New York City.

Service areas in the New York Metro region include Manhattan, Brooklyn, Queens, Bronx, Staten Island, New Jersey