Harmony Agreement

Our belief is in order to maintain a good standing relationship with our clients is to provide flexible IT support solutions, while reducing the overall cost of technical issues. Instead of relying on a standard break/fix hourly relationship our goal is to eliminate or greatly reduce the standard hourly billing models and provide a flexible, non-binding agreements to maintain and support your network environment.

Our Harmony Agreements are not a one size fits all solution, but are customized to suit the individual client and are loosely based on comparable clients within the same industry. The primary objective of our Harmony Agreement is to provide support when needed, maintain a maintain the reliability and stability, and allows a business insight to a predictable IT budget. Agreements can range from the very simple to complex and continually evolve to accommodate new business situations and technology developments.

In all, Harmony Agreements are designed to maintain a harmonious relationship between your business and your IT service provider.

To learn more about the benefits of our Harmony Agreement contact a consultant at (646) 536-4099 or email info@supersum.com

What are the Benefits of a Harmony Agreement?

• Low cost customized monthly fee
• Predictable Annual budget on IT spending
• Cancel anytime
• Less Downtime
• Eliminates the burden of a hourly rate
• A Secure Network
• A Reliable Network
• Round the clock support
• More Productive Office Staff
  

What are the Features of a Harmony Agreement?

• Remote Assistance
• Onsite Assistance
• Monitoring and Management of all Network Devices
• Monitoring and Management of all Networked Servers and PCs
• Security and OS Patch Management
• Anti-Virus, Anti-Spy ware, Content Filtering and Firewall Services
• Software and Hardware Inventory and Asset Management
• Monthly Performance Reporting of Major Systems
• Technology Planning Sessions, Consultancy and Installations (Depending on SLA)

To speak to someone about our support services or if your currently have a support issue, please call 646.536.4099 or send an e-mail to info@supersum.com